FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste.
We source good quality food that is surplus to requirements from the food industry.
An army of volunteers help redistribute this food to around 800 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to around 83,000 vulnerable people every week.
We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time. Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.
Working within a central Membership Services team, you will ensure that food stock is allocated in a safe, timely and accurate way to optimise the service provided from each of our warehouses to our community members whilst ensuring excellent customer service with members.
Key duties and responsibilities:
- Contacting and liaising with members as appropriate in relation to food orders and processing using online system. Confirming with members via email any stock changes made.
- Dealing with telephone and email enquiries effectively and with high standards of customer service.
- Developing and maintaining good, sustainable relationships with community food members.
- Working in accordance with our Customer Services Charter and to communicate this to relevant parties.
- Helping to deliver excellent customer service to our groups and holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.
Person Specification - Skills, Qualities & Experience
Essential
- Competent in IT literacy.
- Sound numeracy skills.
- Exceptional planning and organising skills, including attention to detail, an ability to prioritise and meet deadlines working with own team.
- Good communication skills, including a good telephone manner, with experience of customer service.
- Ability to multitask, prioritise and manage time effectively, with flexible working including weekends when required.
- A good knowledge of food would be desirable.
Values and behaviours
- A commitment to Equal Opportunities.
- An appreciation of FareShare Midlands’ mission and vision.
- Flexibility of approach and ability to work in a team.
